We will process your refund as soon as we receive the product at our warehouse. Not making you wait for long, we will take only 7 to 10 working days to refund the amount. If you have bought the product on its SP, 100 % of the refund will be processed in the same payment mode except for the Cash on Delivery mode. If you have paid us through your credit card, we will make sure you get the refund amount within 7 days of the product QC clearance at our warehouse.
Return pick up:-
We do not provide return pick-up services due to various locations not covered by almost all major logistics service providers.
As soon we receive the return package at our warehouse and quality check is completed, we begin the process of wrapping brand new shoes to reach your door.
As soon we receive the product back at our warehouse, our team puts a magnifying glass to use on the shoes and declares whether it is suitable for refund. In case of any rejected refund claims, we ship the product back to you.
In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a '7 days return policy' from the date of delivery. You can contact our Guest Relations helpdesk at '07930920500' within service hours or email us at 'firstname.lastname@example.org' We will be glad to help you with the Return claim process.
For damaged / defective items, items with missing parts or item not as described, replacement will be offered by the mr.shoes if the issue is reported within 24 hours from the date of delivery.